Shipping Policy
We ship the petty, but unfortunately Tawanda does not personally drive the PTN van to your house. Processing and delivery times vary by item and destination.
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Please note: Because we partner with global suppliers and fulfillment centers to bring you the best prices and unique selection, processing times may occasionally vary during peak holiday seasons or high-volume sales events.*
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Estimated Delivery Time: 7 to 15 business days
* Shipping Cost: Free Standard Shipping
*Please allow up to the maximum estimated timeframe for your item to arrive. Because products ship directly from our international/domestic fulfillment partners, multiple items in a single order may arrive in separate packages.*
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at [Insert Support Email] with your name and order number, and we will look into it for you.
Customs, Duties, and Taxes
Petty By Tawanda is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damaged, Lost, or Wrong Items
If your order arrives damaged in any way, please email us as soon as possible at tawanda@iamjasmyne.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you entered the wrong shipping address at checkout, please contact us immediately. Once an order has left our supplier's warehouse or been processed by the carrier, we are unable to redirect or intercept the package.